Shipping
At Solid Collection, we understand the importance of receiving your purchase in a timely manner. That's why we offer various shipping options for our customers within the United States.
Standard shipping: Your order will be delivered within 5-7 business days from the date of purchase.
Expedited shipping: Your order will be delivered within 2-3 business days from the date of purchase.
Please note that orders placed on weekends or holidays will be processed the next business day. We also offer free standard shipping on orders over $75.
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. In the unlikely event that your order arrives damaged, please contact us immediately and we will be happy to assist you.
Returns
At Solid Collection, we strive to provide you with the highest quality clothing and customer service. If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order for a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that we do not accept returns or exchanges on final sale items.
To initiate a return or exchange, please contact us at [email address/phone number]. Once we receive your return, we will process it within 3-5 business days. You will be notified via email once your refund or exchange has been processed.
Please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your item reaches us safely.
We also reserve the right to reject any return that does not comply with the conditions listed above.